I am so mad right now…livid would be a better word. As you know I leased a new car recently. If you did not know that you can read more about it HERE. And as you know I was very happy with the situation. We went back to the same dealer, and same salesman that I got my previous car from because we liked how they ran their business. I was comfortable with them, and that made all the difference. That is until I found out that the leasing company charged my account for the month of Aril, and that after all is said and done I still owe the leasing company $450 for a disposition fee that I never knew about! Seriously?? Come on! Like I really need this in my life right now!
When The Captain and I sat down with the salesman at Legend Nissan we made it VERY clear that we only wanted to pay X amount of dollars out of pocket. We still had 3 months left on our lease, so we were in no rush. Therefore we felt the ball was in our court. The trick to getting a car is being able to walk away. Knowing that trick worked for us the last time, so we were happy when we thought it worked for us this time. The Nissan Dealer told us that Nissan is running a program where they forgive the last payments. That sounded wonderful. So we decided to move forward. They got us the monthly payment we wanted, as well as the deal with the money down we wanted. I should’ve been worried when I went in to give my deposit and asked if the down money included the first months payment…my dealer said no…So I reminded him that it has to include it or I walk. Same happened when I noticed that they had “Plus DMV fees”. I then again reminded him that we were only going to pay X and it had to cover it all. In the end he agreed. Hands were shaken, papers were signed, and the new car was driven off the lot…
When I confronted the salesman at Legend Nissan about the bad business decision he made by tricking us into having to pay the disposition fee he at first tried to remind me we signed a contract. It wasn’t this contract I was supposed to remember. It was the contract we signed in 2007. He started talking about different leasing companies and blah blah blah and I said I don’t care about different leasing companies. In my eyes I bought my car from you. I have no idea what you did in the back end to make the deal work? I reminded him I did not have to pay a disposition fee when I turned my last Altima before the 2007 one. Why? Because it was all worked into the deal. And I assumed it would be this time. But that’s what I get for assuming! And that’s pretty much what he said. I was so angry. I told him I was in sales too, and if I treated my customers this way I would not have any customers because deceiving them isn’t the best way to do business. I think he began to feel bad because he then said he’s speak to his manager on our behalf…thanks for nothing!
In the end I am left extremely frustrated. We trusted our car salesman too much, and hoped that he would tell us everything. And amazingly enough we didn’t think we needed to bring out our contract that was signed in 2007. Even the dealership bank manager failed to tell us this! The Captain and I are hoping that they will see us as returning customers, and that being worth more than a few hundred dollars. We’ll see what happens. For now I am mad! I was so proud of the deal we got…I guess now it’s not as good of a deal. booooo!
ugh! That is FRUSTRATING! I hate jackasses that lie to get business. We had a huge problem with the bank over that. This guy made us sign up for a new account ….and didn’t explain EVERYTHING.
It’s so frustrating because I am really paranoid every time I have to sign something! Like I’m being tricked or something…now it’s only going to get worse!
I know how you feel. The car we recently bought blew it’s engine. The car dealer replaced it under warranty, but ever since all we’ve had was problem after problem with it.
I feel like we got had. We could’ve bought a used car off an individual for less than we paid for this one and had less problems.
Sorry for the little vent there. Hope things work out for you.
wow that’s the worst! Sometimes I think they put crappy parts in when they do it under “warrenty” because same thing happened to my parents car and like you said it just never runs the same!
UGH – I just despise car salesman! I swear they are all just trying to find some sneaky angle. And I love when they have to go check with the manager on every little thing! You could file with the Better Business Bureau. Or I had a friend that picketed in front of a car dealership telling all prospective customers how dishonest they were.
hahhaha I know right! I hate hte back and forth game! This blog post shows up as #3 when you google search the dealer I went too…It’s the beginning of my attack. Next will be a letter writing campaign. Trust me they messed with the wrong girl. I had a company mess w/ me before and I bashed them all over the internet and got my money back! Lets see how it goes this time. Bad press is no good!
wow, that really isn’t cool. It seems like people have to know every single question possible (and more) to ask when committing to something big like this. I hope it all gets worked out! Good luck!
Stopping by from SITS!
Thank you for visiting! Yes, I guess it seems you have to remember to ask EVERYTHING! I am going to be paranoid from now on!
Oh my gosh, that’s so annoying!!! Car salesmen suck! I can’t believe you were tricked in that way when you made it sooooo clear you were only spending x amount upfront and they were like “Okay” while chuckling behind your backs that they were going to get more out of you. Don’t go back there again unless they get this straightened out!
I agree…they lost a good customer. I was so happy w/ them this is the 2nd time I went to them! I hope this trick was worth it! We even used to send other people to them too!
I can’t believe he just gave you the boot and said oh well! That is SO not the way to treat customers, especially returning ones! I really hope they realize they need to fix that and remedy the situation. UGH!
I know…and we left two messages and no call back now. I’m in sales and I know how important customers are. That’s why it frustrates me when people don’t value my business.
That’s such a shame and I hope they make things right for you. Shouldn’t businesses be learning by now that it costs less to keep current customers than to find new ones? And on the bright side of things … at least it’s now Friday 🙂 have a great weekend! (visiting from SITS)
Such a shame is a good way to say it! And way to look at the bright side! 🙂 Happy Friday!
Yikes! That’s frustrating. I hate car dealerships. We’ve dealt with them far too many times. I hope everything works out the way you want!
Ugh, I loathe car salesmen. No matter what, they always come out slimey in the end!
My husband does all the negociating for everything. He never takes no for an answer…wish I could lend him to you 🙂
The funny thing is Carrie that my husband and I are both VERY good at negotiating! We got a great deal…not so great now with the disposition fee…I don’t think it was in the negotiating, it was the slimy practices of the car dealership.
Why do car salesmen lie so much? It will eventually catch up with them. I hope that they can sort this mess out for you, soon.
Hugs and Mocha,
I hope the mess gets sorted out too. I don’t go away quietly that’s for sure!! lol
so sorry!! i hate stupid car dealers…they do some shady business and it frustrates me to no end to deal with them. hope everything gets fixed!
Jen…I feel your pain. Just bought a brand new car and got held their until night time so they could avoid a fence falling on my car. They’re all washed up losers…seriously speaking…who the hell would work in a dump like that. I should’ve known walking in…that if I worked in a place with buckets to catch water, and desks from the 80’s, bathrooms that are nasty, and lot with a million potholes…I would cheat people too just to feel better about themselves. Ask each one about themselves…one a retired LOSER ex-insurance owner, another FFAAATTT whale of a GM, another ex-owner of the dealership that owned an exotic car dealership and got kicked out by partners…another a washed up piker stockbroker!!! Biggest crook of all…the owner. Seriously, if I was flush…and I mean flush with cash, I would sue them to the ground!!! Their sales practices are disgusting…which most of them look too. We should’ve known better.
BOTTOM LINE: Shame on them! I’ve decided to get my big shot lawyer buddies to start using their connections to f them. And hire school kids to hold signs outside. And get buddies to stand outside and talk people away. What are they gonna do?
Obama should be going after these crooks too! Guaranteed each one of their lives is just as pitiful as their sales practices.
Jen…you and I should seriously put our brains together…find a massive amount of other people (who there are) and just bring the house down. I’m not joking…just a hours time a day with all of us putting a testimony or petition or a massive picket…would cause so much tension…a letter to the state that we could get every person to commit to sending every day…would definitely bury this place.
They f’d with the wrong person too! If you’re serious about this…I’m in it for the long run!!!….like until they let go of my lease or give me a completely perfect new car (which they won’t)…I AM DOWN!!!
wow! It seems that you are more mad than I am! What did Legend do to you?
I can totally relate! It’s the most peeved situation anyone can be in. I recently had to deal with the stupid car rental place. They probably bug me worse. Hopefully it all works out. Now I’m dreading buying a new car! xoxoxo
Oh, I’m so disappointed for you! I followed you leasing the new car because I was doing it at about the same time, too, so I was VERY interested in what you were saying about the experience.
It might be too late for this (I know this post is from late last week) but I wouldn’t let him get away with “I’ll talk to the manager for you,” I would INSIST on speaking to someone higher up immediately.
(I’m very much a I Need To Speak To A Manager kinda girl.)
I guess you just have to remember to cover ALL of your bases which I THOUGHT I did…but I guess I did not! I left a message with the General manager today when we got no where with our salesman…he never even called me back. Horrible! So we have a letter going out to both the dealership and nissan consumer affairs. I don’t go quietly! lol
pound the phones of nissan consumer affairs, over and over again. request only to speak to the regional director everyday every hour.
They referred me to a different dealership and took care of everything!!!!!